Terms and Conditions

These Terms and Conditions govern your use of www.globeboss.com and any digital marketing services you engage us to provide. By using the site or accepting a proposal, you agree to them.

1. About us and these terms

Globe Boss Digital Marketing Agency (“Globe Boss”, “we”, “us”) is a digital marketing agency based in Dublin, Ireland.

These terms apply to every visitor to the website and to every client engagement, unless a signed service agreement says otherwise. Where a signed agreement, proposal or statement of work conflicts with these terms, that document takes priority for the work it covers.

2. Definitions

• Agency — Globe Boss Digital Marketing Agency.
• Client — the individual or business engaging our services.
• Services — the work described in a proposal, statement of work or retainer agreement.
• Deliverables — reports, campaigns, code, copy, designs and other materials we produce for the Client.
• Client Materials — logos, images, copy, data, credentials and anything else the Client supplies.
• Ad Spend — money paid to advertising platforms, separate from our fees.
• Website — www.globeboss.com.

3. Using this website

You may use this site for lawful purposes and to evaluate or purchase our services. You may not:

• Scrape, crawl or bulk-copy content except for standard search engine indexing.
• Republish our content, tools or reports as your own.
• Attempt to gain unauthorised access to any part of the site or its hosting.
• Submit false information, spam or malicious code through our forms.
• Use the site in any way that damages it or interferes with other users.

Blog articles, audits and guides are published for general information. They do not constitute professional advice for your specific situation.

4. Services we provide

• Search engine optimisation, including local, e-commerce and technical SEO
• Pay-per-click advertising across Google, Meta and LinkedIn
• Social media marketing and community management
• Web design and development, including WordPress and Shopify
• Content marketing, copywriting and video production
• Email marketing campaigns
• Analytics, tracking implementation and reporting

Availability and specification vary by engagement and are confirmed in the proposal.

5. How an engagement starts

An engagement begins when the Client accepts a proposal in writing (email is sufficient), signs a service agreement, or pays a deposit or first invoice. Proposals are valid for 30 days unless stated otherwise.

6. Scope, changes and timelines

• The proposal or statement of work defines what is included. Anything not listed is out of scope.
• Additional work is quoted separately and starts only after written approval.
• Timelines assume the Client supplies materials, approvals and access within agreed windows. Delays on the Client side move delivery dates accordingly.
• Where a package includes a set number of revisions, further revisions are billed at our standard rate.

7. Your responsibilities

7.1 Information and access

The Client will provide accurate business details, timely feedback, and the access needed to do the work, including hosting, CMS, analytics, Google Ads, Google Business Profile and social accounts. Credentials must be shared securely and updated if they change.

7.2 Ownership of accounts

Where we create advertising or analytics accounts on the Client’s behalf, the Client owns them. We retain administrative access for the duration of the engagement and transfer full control at the end of it.

7.3 Legal compliance

The Client is responsible for ensuring its products, claims and marketing materials comply with applicable law, including GDPR, the Advertising Standards Authority for Ireland code, consumer protection law, and the policies of any platform used.

7.4 Site changes

The Client will tell us before making significant changes to the website, such as migrations, redesigns, redirect changes or CMS updates. We are not responsible for performance losses caused by changes made without our knowledge.

8. Fees, invoicing and late payment

• Fees are set out in the proposal or agreement. Retainers are invoiced monthly in advance; project work is invoiced according to the agreed schedule.
• Unless stated otherwise, invoices are payable within 14 days of the invoice date.
• All fees are exclusive of VAT, which is added at the applicable rate.
• Late payments may incur interest and compensation for recovery costs in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
• We may suspend work and pause reporting on accounts more than 14 days overdue, after written notice.
• Billing queries must be raised in writing within 7 days of the invoice date. Undisputed amounts remain payable.
• Chargebacks raised without first contacting us may result in immediate suspension of services.

9. Advertising budgets and third-party costs

• Ad spend is separate from management fees and is paid by the Client directly to the platform wherever possible.
• Where we pay a platform or supplier on the Client’s behalf, the amount is recharged and payable in advance.
• Third-party costs such as hosting, premium plugins, stock imagery and software licences are quoted separately and remain the Client’s responsibility.
• Platforms control ad approvals, account status and pricing. We are not liable for account suspensions, disapprovals or cost increases imposed by them.

10. Cancellation and refunds

• Retainers — either party may end a retainer with 30 days’ written notice. The current month is payable in full and work continues through the notice period.
• Project work — if a project is cancelled part-way, the Client pays for work completed and for non-recoverable third-party costs already committed.
• Deposits are non-refundable once work has begun, as they reserve capacity.
• Completed work is not refundable. Where a deliverable does not meet the agreed specification, we will correct it at no charge.

11. Intellectual property

11.1 Deliverables

On full payment, the Client receives ownership of the final deliverables created specifically for them: website designs and code, copy, creative assets and campaign structures.

11.2 Our retained property

We retain ownership of our methodologies, internal tools, scripts, plugins, templates, frameworks and know-how, including anything developed before or outside the engagement. Where these are embedded in a deliverable, the Client receives a perpetual, non-exclusive licence to use them for their own business.

11.3 Client Materials

The Client keeps ownership of everything it supplies and grants us a licence to use it for the purpose of delivering the Services. The Client confirms it holds the necessary rights to those materials, and we are not liable for infringement claims arising from assets supplied to us.

11.4 Portfolio use

We may reference the engagement and display non-confidential results and creative work in our portfolio and case studies. The Client may withdraw this permission in writing at any time.

12. Confidentiality and data protection

• Each party keeps the other’s confidential information private and uses it only for the engagement. This continues after the engagement ends.
• Our staff and contractors are bound by equivalent confidentiality obligations.
• Where we process personal data on the Client’s behalf, the Client is the controller and we are the processor. A data processing agreement governs that relationship.
• Our handling of personal data is described in our Privacy Policy.

13. Third-party platforms

Our work depends on platforms we do not control, including Google, Meta, LinkedIn, hosting providers and CMS vendors. Algorithm updates, policy changes, outages, pricing changes and account actions are outside our control, and we are not liable for their effects. We will notify the Client and propose a response when such changes materially affect their results.

14. Results and no guarantees

We commit to the agreed scope of work, carried out to a professional standard. We do not guarantee specific rankings, traffic volumes, conversion rates, lead counts or revenue figures. Any projections we share are estimates based on available data, not promises.

Results depend on factors including competition, market conditions, search algorithms, ad auction dynamics, budget, and the Client’s own website, pricing and sales process.

15. Limitation of liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded.

Subject to that:

• We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or loss of data.
• Our total aggregate liability arising from an engagement is limited to the fees paid by the Client to us in the six months preceding the event giving rise to the claim.
• We are not liable for losses caused by Client Materials, Client instructions we followed, or changes made to the Client’s systems by others.

16. Indemnity

The Client agrees to indemnify us against claims, losses and reasonable costs arising from its breach of these terms, its use of the deliverables, the content and claims in its marketing, or third-party rights infringed by Client Materials.

17. Termination

We may suspend or terminate an engagement immediately where the Client:

• Fails to pay an undisputed invoice after written notice.
• Materially breaches these terms and does not remedy it within 14 days of notice.
• Requests work that is illegal, deceptive, or in breach of platform policy.
• Becomes insolvent or enters an equivalent process.

On termination, outstanding fees fall due, we hand over completed deliverables and account access, and we return or delete Client data in line with our data processing agreement.

18. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, industrial action, power or telecoms failure, and large-scale internet or platform outages. Obligations resume once the event ends.

19. Consumer rights

20. General

• Entire agreement — these terms, together with the proposal or service agreement, form the whole agreement between us.
• Severability — if any clause is found unenforceable, the rest remains in force.
• Assignment — neither party may assign the agreement without the other’s written consent, except to a successor of the business.
• No partnership — nothing here creates a partnership, joint venture or employment relationship.
• Non-solicitation — during the engagement and for 12 months afterwards, neither party will directly solicit the other’s staff or contractors.
• Amendments — we may update these terms. Changes take effect when published on this page, and active clients are notified by email. Continued use of the Services after notice constitutes acceptance.

21. Governing law and disputes

These terms are governed by the laws of Ireland. The parties will first attempt to resolve any dispute by good-faith discussion, and then by mediation in Dublin. If that fails, the courts of Ireland have exclusive jurisdiction.

22. Contact

Globe Boss Digital Marketing Agency
Hampton Square, West Cabra, Dublin, Ireland
Email: google@globeboss.com
Phone: +353 1 868 2345

See also our Privacy Policy and Cookie Policy.